Refund policy

30-Day Money-Back Guarantee

We want you to feel confident trying Daywell. If your purchase is not right for you, request a refund within 30 days of the confirmed delivery date. This is a voluntary money-back guarantee and is separate from any rights you have under applicable consumer law.

Eligibility and refund amount

  • Your refund request must be submitted within 30 days of confirmed delivery, not within 30 days of placing your order or the date it ships.
  • An eligible refund covers the amount paid for the product for which you request a refund. Original shipping and handling charges are nonrefundable under this guarantee.
  • No product return is required or accepted under this guarantee. Do not send products back to us.
  • Requests made after the applicable 30-day guarantee period are not eligible under this voluntary guarantee.

How to request a refund

Email support@summitretail.co.site within the applicable guarantee period. Include your name, order number, the email address used for the order, and the product for which you are requesting a refund. If you cannot locate your order number, include enough information for us to identify the purchase. We may ask for information reasonably needed to verify the order and its confirmed delivery date. You do not have to return the product to make a request.

Subscriptions and recurring orders

For a subscription, the original 30-day guarantee begins on the confirmed delivery date of the first subscription order. A renewal does not start a new guarantee period. Subscription renewals or recurring charges processed after the original 30-day guarantee period are not covered. A request made within the original period is assessed under the same eligibility rules above; submitting a request after that period does not extend the guarantee.

Subscriptions automatically renew at the selected interval until canceled. Cancel before your next scheduled charge to stop future renewals, using the subscription portal or by emailing support@summitretail.co.site. You may cancel future renewals at any time, including after the guarantee ends. Cancellation and a refund request are separate: canceling does not automatically refund an order already charged, and requesting a refund does not itself cancel future renewals. Forgetting to cancel does not extend the voluntary guarantee. Any rights provided by law remain unchanged.

Damaged, incorrect, missing, or otherwise nonconforming orders

If your order arrives damaged, contains the wrong item, is not delivered, or has another problem, contact us with your order details and a description of the issue. Photographs may help us assess a damaged or incorrect item. The voluntary guarantee does not replace any remedy you are entitled to by law.

Your statutory rights

Nothing in this policy excludes, restricts, or overrides any mandatory consumer right or remedy, including rights relating to defective or misdescribed products, delivery failures, unauthorized charges, or a statutory right to cancel. Where applicable law requires a refund of shipping charges, a remedy after 30 days, or a different process, that law controls. Our no-return rule applies to the voluntary guarantee and does not remove statutory rights or obligations.

Contact and mailing address

Daywell is operated by Summit Retail LLC. Email: support@summitretail.co.site.

Mailing address: Summit Retail LLC, 1309 Coffeen Avenue, Sheridan, Wyoming 82801, United States. This is a mailing address, not a return warehouse. Do not mail products to this address.