Cancellation policy
Subscription and Cancellation Policy
Stop or Cancel Anytime. A Daywell subscription is a recurring purchase, not a one-time order. Choosing a subscription authorizes recurring charges for the selected products until you cancel.
Billing frequency and amount
Subscription intervals are 30, 60, or 90 days, as available for your offer. The one-tub offer defaults to every 30 days and the two-tub offer defaults to every 60 days; review and confirm the interval you actually select. The interval, product quantity, recurring price, and any applicable taxes or shipping charges shown when you subscribe govern your subscription. These are day-based intervals, not necessarily the same calendar date each month.
Your selected payment method is charged for the initial order and automatically for subsequent orders at your selected interval unless you cancel before the next scheduled charge. A renewal date is not a delivery date. Eligible U.S. subscription orders receive free standard shipping. Do not assume a promotion or first-order price applies to every renewal unless the offer expressly says so.
How to cancel
- Open the Daywell subscription portal and follow its sign-in instructions.
- Select the subscription you want to stop and complete its cancellation steps. Check the subscription's status so you know the cancellation has been completed.
- If you need help, cannot access the portal, or prefer to request cancellation by email, contact support@summitretail.co.site. Include your name, the email address used for the subscription, and your order number if available so we can identify it.
Cancel before your next scheduled charge to prevent that renewal. You do not have to cancel within the 30-day money-back guarantee period to stop future renewals. If a charge has already been processed, cancellation stops subsequent renewals but does not automatically reverse that charge or stop an order already in fulfillment. Mandatory cancellation and billing rights under applicable law remain unaffected.
Changes and account information
Keep your contact, delivery, and billing details accurate. Review the next scheduled charge and any available management options in the portal. If a change you need is not available there, email us. This policy does not promise that every subscription can be paused, skipped, rescheduled, or changed after an order has entered fulfillment.
Material changes to your subscription price or terms will be communicated before they apply, with any notice or consent required by law. You may cancel future renewals if you do not wish to continue. If payment fails or a product becomes unavailable, an order may be delayed or not fulfilled; contact us about the status of your subscription rather than assuming that it has been canceled.
Delivery and refunds
The estimated delivery time for each order is 8–12 business days total, including processing and shipping. No express shipping is offered. See the Shipping Policy.
For subscriptions, the 30-day voluntary guarantee starts on confirmed delivery of the first subscription order. Renewals do not restart it. Renewals or recurring charges processed after the original guarantee period are excluded. Requests must be submitted within that original period to qualify under the guarantee. Original shipping and handling charges are nonrefundable under the guarantee, and no returns are required or accepted. Canceling a subscription and requesting a refund are separate actions. See the Refund Policy for full details, including mandatory consumer rights that may apply outside these limits.
Daywell is operated by Summit Retail LLC. Contact: support@summitretail.co.site. Mailing address: 1309 Coffeen Avenue, Sheridan, Wyoming 82801, United States. This is not a return warehouse.